RETURNS & EXCHANGES
Basic Refund Policy
- There are 3 types of items Learn & Play sells, and
and we offer a different refund policy for each:
- Retail Items: These have a full 30-day money back guarantee. In addition, if you’re disappointed with your purchase, we offer a replacement item at no cost whatsoever should you wish.
- Shirts: The 30-day money back guarantee and free replacement policies apply to these, too. However, unfortunately, you cannot send an item of this type back unless it can be determined to have a defect of some sort. For exchanging one article for another one of a different size, see below.
- Free Promo Items: These cannot be returned or refunded since there is no actual cost involved besides the shipping.
- For all applicable returns, please send to:
How do I return a shirt if I want the same product in a different size?
- If your shirt doesn’t fit and you need to exchange for a different size, please follow the following instructions. You’ll need to make sure the shirt hasn’t been tampered with besides trying it on. That means no washing, no significant wear or tear, no excessive ironing etc.
- Make sure to include a short description of what size you need!
- As with any regular product return or refund, you have 30 days to exchange the item.
What do I do if I received the wrong shirt or my shirt is defective?
- If this happens, we are truly sorry. Please email us at Support@PlayLearnToy.com and tell us your order number and how we messed up.
- We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to. Our standard US shipping cost is $4.95 unless you order a large amount of weight. On FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.
Do you ship internationally?
- We currently do not offer international shipping. This is something that will be available in the near future.
How do I track my package?
- You can check on the status of your order at any time by emailing the customer support desk at Support@PlayLearnToy.com
How long does it take for an order to arrive?
- This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand. It typically takes about 7-10 days to get your shirt printed, shipped, and delivered. All shirts ship from our US print facility and travel via UPS to your address, tracking numbers available.
- For non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
- If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
- Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
SHIRTS & APPAREL
What type of t-shirts do you print on?
- We print on the finest, softest, comfiest tees... Port & Co. Supply all of our products.
How are your shirts printed?
- We use a world class infrastructure for screen printing, DTG printing, and sublimation. The style of printing is determined by the product you purchased. Our primary print style is Direct to Garment (DTG), which is a method where the printer directly applies ink onto the t-shirt with inkjet technology.
- Understanding DTG Printing: It involves a special printer, which prints the ink directly onto the garment for the design. DTG uses specialty inks, which are absorbed by the fibers of the garment. This allows high quality and colorful designs, plus fast turnaround.
What is the sizing on your apparel?
Where do your other items come from?
- Learn & Play is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at Support@PlayLearnToy.com and we'll get back to you right away.